For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our CONTACT US page.
Q: WHEN IS THE BEST TIME TO VISIT?
A: The wild has something new and exciting to offer each and every day; this is true for all seasons. However, Tanzania does have high, mid, and low seasons. For comprehensive information on what to expect at certain times of the year click here.
Q: WHY ARE YOUR PRICES IN USD?
A: The United States Dollar (USD) remains the international standard for pricing in the safari industry. As we are required to pay USD when we organize your safari, we also charge in USD. However, we are able to provide you a quote in several local currencies should you choose!
Q: WHEN/HOW DO I PAY FOR MY TOUR?
A: 50% (of the total invoice amount) deposit payment is required to confirm any bookings. The remainder is due 90 days prior to departure. In case of any bookings less than 90 days prior to departure, the total invoice amount is due to confirm the booking.
All prices quoted reflect necessary expenses (park fees, accommodation rates, taxes etc.) at the time of booking. However, all amounts are subject to change to reflect those amounts at the time of departure.
Q: WHAT IS YOUR CANCELLATION POLICY?
A: You are required to pay the full amount owing for your safari(s) upon booking. Should you need to cancel for any reason, the following rules apply:
- Before 90 Days: Full-refund granted, minus a 10% surcharge
- Between 90-30 Days before: Half of invoice amount refunded
- 30 Days or less before: No refund granted
We highly encourage all of our customers to obtain comprehensive travel insurance, which includes cancellation insurance, to cover their trip. If you are paying by credit card, make sure to check if your company offers travel insurance or trip cancellation/interruption insurance. If not, we highly encourage you to find a company in your area or online that provides similar service. The cost of travel insurance is typically very affordable.
Q: CAN I CHANGE TOUR DATES?
A: Yes. We understand that situations may arise that force you to change your tour dates after you’ve confirmed your reservation and paid your deposit. However, in order to cover fees associated with adjusting your dates with our suppliers and accommodation partners, there is a change fee of $200 USD. There also may be a difference in total tour price, depending on the time of year your original tour was scheduled to take place. Any difference would be applied or deducted from your final 90-day payment.
Q: HOW DO I BOOK A PACKAGE?
Q: DO YOUR TOURS INCLUDE INTERNATIONAL AIRFARE?
A: Wild Mind is a small company with customers from all over the world! Many of our customers will include one of our tours as part of a larger trip, or have other plans before or after their tour. We keep things simple, and so our tours do NOT include international airfare.
Q: WHERE IS THE NEAREST AIRPORT?
A: There are two conveniently located airports close by. International travellers can fly to Kilimanjaro International Airport (JRO). Within Tanzania and nearby countries, travellers can fly to Arusha Airport (ARK).
Q: CAN I TAKE CHILDREN ON YOUR TOURS?
A: The short answer is YES, absolutely. We can accommodate families with children of any age! Please let us know if your are planning on travelling with children prior to booking your tour.
Q: CAN I JOIN A LARGER GROUP IF I’VE ALREADY BOOKED?
A: As the prices of all tours are dependent on group size, the larger your group, the lower the cost is per individual. If you’ve already booked as an individual or smaller group and more guests join your tour (unless you explicitly request a private tour), you will be notified and promptly compensated for the difference in price.
Q: WHAT KIND OF ACCOMMODATION OPTIONS DO YOU OFFER?
A: We cater to all tastes and budgets. All of our tours are priced based on Adventure Camping accommodation. If you would like to upgrade to mid-range or luxury accommodation, these options are also available! All levels of accommodation are treated with the same great quality of service.
Q: WHAT KIND OF WILDLIFE WILL I SEE ON MY TOUR?
A: The very best part of the wild is that it offers something different each and every day. We are experts when it comes to spotting wildlife, and while we can’t guarantee what kind of wildlife you will see (hopefully everything!) we will always go above and beyond to make sure you see all of the animals you were hoping to spot during your tour.
Q: I HAVE ALLERGIES OR A DIETARY RESTRICTION. CAN I EAT THE FOOD?
A: We know that many people have allergies, dietary restrictions or abide to a particular diet. With that in mind, our chef has made sure you still experience the same great quality of food. We offer vegetarian, vegan and gluten-free options. If you have other special requests, please make them known to us when you book your safari.
Q: WHAT SHOULD I PACK FOR A SAFARI?
A: Our advice is to pack as lightly as possible! Your baggage should be restricted to one soft compact suitcase, sports bag, or backpack, no larger than 30cm(height) x 30cm(width) x 60cm(length), maximum 15kg, plus a daypack.
It is important to pack clothes for warm days and cool evenings, as well as a warm jacket for morning game drives. We suggest light, quick-drying, practical clothes. As these are camping safari’s, you will be exposed to the elements (including heat, rain, wind, cool nights etc.), it’s important to pack accordingly. Also, remember to pack a towel, as they are not provided.
We provide all of your camping equipment (including sleeping bag, sleeping mat, pillow, lantern). However, if you prefer to use your own, please let us know in advance!
We are happy to securely store any luggage or bags at Wild Mind HQ during your tour.
Q: WHAT SHOULD I PACK FOR A KILIMANJARO TREK?
A: There are local hire shops in town that import quality gear and equipment to hire at a reasonable price if you are not interested in purchasing or bringing items from home. Below is a suggested list of items you will need to ensure your comfort. As the weather is very unpredictable on the mountain, it is always better to be over prepared just in case.
- 1 Mountaineering Sleeping bag (usually a -10 degree rating or better is recommended)
- 3 litre combination of water bottles / camelbacks
- 1 LED Flashlight with spare batteries
- 1 Pair of comfortable trekking boots
- 3-4 pairs of thick thermal socks and several pairs of regular socks and liners
- 1 pair insulated ski pants
- 1 down jacket
- 1 set of thermal underwear (i.e. thermal vest & long-johns)
- 2 pairs of trekking trousers
- 1 set waterproof jacket and waterproof trousers
- 1 pair of ski gloves and glove liners
- 1 balaclava or ski-mask
- Walking poles highly recommended
Q: DO I NEED A VISA TO TRAVEL TO TANZANIA?
A: Entry requirements can change, so please contact your local Tanzania embassy to verify the current rules. A visa for Tanzania can be obtained when entering the country by land and air. For most nationals a standard fee of US$50 is charged, though the current cost of a Tanzanian Visa for U.S. nationals is $100. This is valid for up to 3 months
Passports must have a clean and a full visa page for endorsement. When arriving from a yellow-fever-infected country in Africa or the Americas a yellow fever vaccination and document is usually required.
Q: HOW MUCH MONEY SHOULD I BRING / CAN I — USE MY CREDIT/DEBIT CARD?
A: The local currency in Tanzania is the Tanzanian Shilling (TSH). Shillings can be obtained locally by changing foreign currency or by using ATMs (where available) which will disperse local currency. All tours can be securely paid for online, so large amounts of cash are not needed. However, there may be opportunities to purchase souvenirs and all optional tour activities (ex. Maasai village tour) must be paid for with cash. Therefore, we suggest you bring $200 USD with you just in case.
The easiest foreign currency to exchange for locally is USD, however the British Pound and Euro may also be exchanged as well. Please note that due to past problems with forgery, USD notes that are older than year 2006 are not usually accepted in Africa. Large notes ($50 USD, $100 USD etc.) can be difficult to change in some places, but will gain you the best exchange rate.
If you plan to rely on cash, please bring foreign currency (Euro, Pound, USD) with you, as it is often expensive to buy these currencies locally. And in more rural areas, it is often not likely. If you plan to buy your visas at borders or airport, you will need to bring USD cash to pay for these visas. Please note you cannot use the local currency or any other currency to buy these visas- they must be purchased in USD.
Please do not bring Travellers’ cheques. They are difficult if not impossible to exchange in many places.
Visa/Plus system cards are the most widely accepted debit cards. it is harder to find machines Mastercard/Cirrus cards. While there are many ATMs in the major centres, there are no guarantees that your credit or debit cards will actually work in Africa. Check with your bank. Credit cards can be used in major cities and towns ONLY but please do not rely on them as a method of payment because they are generally not widely accepted. You should be aware that to purchase products or services on a credit card a fee of 5%-10% usually applies.
Please note that in many areas there may be occasional power-outages, where there will be no electricity for hours at a time. In addition, ATMs outside of larger centers often run out of cash or can be out of order unexpectedly. These factors could affect your ability to access money from ATMs. As such, please do not rely on credit or debit cards as your only source of money. A combination of foreign currency and debit/credit cards for cash advances is best. Always take more rather than less, as you don’t want to spoil the trip by constantly feeling short of funds.
As currency exchange rates can fluctuate often we ask that you refer to the following website for daily exchange rates: www.xe.com.
Q: IS TIPPING INCLUDED? IF NOT, HOW MUCH SHOULD I TIP?
Tipping is an expected – though not a compulsory component of your tour. Guide/Chef gratuity is NOT INCLUDED. The amount you choose to tip is totally up to you! However, we suggest budgeting around $10-20 USD per day for your guide, and $5-10 USD per day for your chef.
Q: DO I NEED ANY VACCINATIONS / WHAT HEALTH PRECAUTIONS SHOULD I TAKE?
A: We recommend you contact your family physician, or your local travel clinic for the most up-to-date health information at least one month before departure. For detailed information regarding vaccinations and recommended precautions, please visit the Centre for Disease Control (CDC) website here.
Q: SHOULD I BE WORRIED ABOUT MY SAFETY IN TANZANIA?
A: Tanzania is a relatively safe, peaceful, and stable country. Thousands of travellers go to Tanzania without ever experiencing any issues and incidents are very rare. Customers should be alert and aware of their surroundings at all times. Many national governments provide regularly updated advice on safety issues involved with international travel. We recommend that you check your government’s advice for their latest travel information on Tanzania before departure. If you are unsure of something or have any questions, please send us a question on our CONTACT US page.
Q: CAN I JOIN A TOUR LATE OR LEAVE EARLY?
A: It’s extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early however you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early. Please let us know in advance if you think this may be an issue.
Q: HOW MANY PEOPLE ARE ON EACH TOUR?
A: Typically, the capacity on our tours is 6 people.
Q: ARE AIRPORT TRANSFERS INCLUDED?
A: YES! We strive to make your journey as convenient as possible. Please provide us with your arrival and departure information, and we will be sure your transportation is all taken care of!